Submit an IT Support Ticket

Joseph Knight -

The US IT department uses Zendesk to receive and manage all IT-related support requests. A ticket is required to coordinate, track and process all submitted problems, incidents and requests. Zendesk is also used as a communication tool to share updates and feedback with ticket submitters.

The most common way to submit a ticket is as follows:

  1. Double-click on the PANDORA Americas Service Portal icon that is located on the Desktop.
  2. Click IT to open the IT Help Center.
  3. Click the Submit a request link in the upper right-hand corner of the home page.
  4. Fill out all required fields (marked with a red asterisk *)
  5. Click the Submit button at the bottom of the page

Alternatively, a ticket can be created by sending an e-mail to:

The ticket will be created with the sender of the e-mail as the ticket submitter, the subject of the e-mail as the ticket title, and the body of the e-mail message will contain the ticket details.

The NAM Help Desk is also available by telephone. Please call 410-309-0200 and ask the receptionist to be transferred to the Help Desk. The telephone queue is open from 8am to 5pm on business days.

Have more questions? Submit a request


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