When using a web browser, files and web pages that you access are often stored, or "cached," to make pages load more quickly when it's accessed again in the future. This is a standard feature in all web browsers.
At times, changes to a website won't be seen automatically, as the web browser is accessing a previously cached version of the website, and not the most recent version.
A common way to address this issue is to clear a web browser's cache of temporary internet files. Clearing a web browser's cache does not damage any information stored in a browser such as bookmarks or your homepage. Instead, it simply makes the web browser think that you have not visited a webpage before. The next time you access a webpage after clearing your cache, the web browser will instead load and display the most recent version of the website, as it will have no previous versions stored.
Please note that whenever you clear your web browser's cache, it is a good idea to completely restart the web browser for this change to fully take effect.
Please follow the procedure below to clear your web browser cache in Internet Explorer, Mozilla Firefox and Google Chrome:
- Open the web browser
- With the browser selected as the active window, simultaneously press and hold the Ctrl and Shift keys, and press the Delete key (while still holding the Ctrl and Shift keys). This will open the dialog box to delete the browser's cached data.
- In Internet Explorer, uncheck the ‘Preserve Favorites website data’ box, and check the following boxes:
Temporary Internet files and website files
Cookies and website data
Click the Delete button:
In Mozilla Firefox, click on the Time range to clear: drop-down menu and select Everything and click the Clear Now button.
In Google Chrome, click on the Obliterate the following items from: drop-down menu and select the beginning of time and click on the Clear browsing data button.
- If the browser does not automatically restart, manually close the browser and re-launch it.
If you experience problems with clearing your browser cache & cookies, please report the issue to the NAM Help Desk using one of the contact methods below: